Legal

zbazz Terms and Conditions – Know Your Rights

These terms govern your use of the zbazz platform. We have written them in plain language so every Bangladesh player understands exactly what they are agreeing to before they register or place a bet on zbazz.

Last updated: January 2025

Key Terms at a Glance

The most important points from the zbazz Terms and Conditions — summarised for Bangladesh players.

Age Requirement: 18+

You must be at least 18 years old to register and use zbazz. We verify age during the registration process and reserve the right to request additional documentation at any time. Any account found to belong to a player under 18 will be closed immediately and all funds returned to the payment source.

One Account Per Player

Each player is permitted to hold exactly one zbazz account. Duplicate accounts are prohibited and will result in the suspension of all associated accounts. If you have forgotten your login details, use the account recovery option rather than creating a new account on zbazz.

Fair Withdrawal Policy

zbazz processes withdrawal requests promptly. Standard withdrawals are completed within 24 hours of verification. There are no hidden fees on withdrawals from zbazz. Bonus funds are subject to wagering requirements before they can be withdrawn — these requirements are always stated clearly at the time the bonus is offered.

Fair Play Guarantee

All games on zbazz use certified random number generators. RTP figures are published for every game in the library. zbazz does not manipulate game outcomes and does not tolerate any form of cheating, collusion, or exploitation of software errors by players. Violations result in immediate account suspension.

Account Security

You are responsible for keeping your zbazz login credentials secure. Do not share your password with anyone. zbazz will never ask for your password via email or chat. If you suspect unauthorised access to your account, contact zbazz support immediately and we will secure your account and investigate the incident.

Responsible Gaming Tools

zbazz provides deposit limits, session timers, cooling-off periods, and self-exclusion options to every registered player. These tools are available in your account settings at any time. zbazz takes problem gambling seriously and will act on any credible concern raised about a player's gaming behaviour on the platform.

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Please Read Carefully

By registering an account or using any part of the zbazz platform, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. If you do not agree with any part of these terms, you must not use zbazz. These terms apply to all players in Bangladesh and all other jurisdictions where zbazz operates.

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player") and zbazz ("the Platform", "we", "us", "our"). By accessing, registering on, or using the zbazz platform in any way — including browsing the website, downloading the zbazz app, placing bets, or playing games — you confirm that you have read these Terms in full and agree to be bound by them.

These Terms apply to all services offered by zbazz, including but not limited to online slots, live casino games, sports betting, instant win games, and any promotional offers made available to players on the zbazz platform. Additional terms may apply to specific games or promotions and will be communicated clearly at the point of participation.

zbazz reserves the right to update or modify these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised effective date. Continued use of zbazz after any changes constitutes acceptance of the updated Terms. We recommend that all Bangladesh players review this page periodically to stay informed of any updates.

2. Eligibility

To register and use zbazz, you must meet all of the following eligibility requirements at all times:

  • You must be at least 18 years of age. zbazz does not permit players under 18 to register or use the platform under any circumstances.
  • You must be a natural person acting on your own behalf. Corporate entities, automated systems, and bots are not permitted to hold zbazz accounts.
  • You must not be registered on any self-exclusion list or have previously been excluded from zbazz.
  • You must not be acting as an agent for, or on behalf of, any third party when using zbazz.
  • You must have the legal capacity to enter into a binding agreement under the laws applicable to your location.

zbazz reserves the right to request proof of age and identity from any player at any time. Failure to provide satisfactory documentation within the requested timeframe may result in account suspension until verification is completed. Any winnings generated by an ineligible player will be forfeited.

3. Account Registration

To access the full range of zbazz services, you must register a player account. During registration, you are required to provide accurate, complete, and up-to-date personal information. Providing false or misleading information during registration is a breach of these Terms and may result in immediate account closure.

3.1 One Account Policy

Each player is permitted to hold only one zbazz account. If zbazz identifies that a player holds more than one account — whether under the same name, the same payment method, the same device, or the same IP address — all associated accounts may be suspended and any balances held pending investigation. If duplicate accounts are confirmed, zbazz reserves the right to close all accounts and void any associated winnings.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your zbazz login credentials. You must not share your username or password with any other person. zbazz will never contact you to request your password. Any activity that occurs on your account while logged in is your responsibility. If you believe your account has been accessed without your authorisation, contact zbazz support immediately at [email protected].

3.3 Account Verification (KYC)

zbazz operates a Know Your Customer (KYC) verification process. You may be required to submit identity documents, proof of address, and proof of payment method before withdrawals are processed or at any other time zbazz deems necessary. Verification documents must be valid, legible, and belong to the account holder. zbazz processes all KYC documents securely and in accordance with our Privacy Policy.

4. Deposits and Payments

zbazz accepts deposits in BDT through a range of local payment methods available to Bangladesh players. All deposits must be made from a payment method that belongs to you. zbazz does not accept deposits from third-party payment sources. Minimum and maximum deposit limits apply and are displayed at the point of deposit within your zbazz account.

  • Deposits are credited to your zbazz account balance promptly upon confirmation from the payment provider.
  • zbazz does not charge fees on standard deposits, though your payment provider may apply their own charges.
  • Deposits made in error cannot always be reversed. Contact zbazz support as soon as possible if you believe a deposit was made in error.
  • zbazz reserves the right to refuse or reverse any deposit that cannot be verified or that is associated with fraudulent activity.
  • All transactions on zbazz are processed through secure, encrypted payment channels.

5. Withdrawals

You may request a withdrawal of your available balance at any time through your zbazz account. Withdrawals are processed to the same payment method used for your most recent deposit, subject to the payment method's availability and limits. zbazz aims to process all verified withdrawal requests within 24 hours.

5.1 Withdrawal Conditions

  • Your account must be fully verified (KYC complete) before any withdrawal can be processed.
  • Bonus funds are subject to wagering requirements before they form part of your withdrawable balance.
  • Minimum withdrawal amounts apply and are displayed within your zbazz account at the time of the request.
  • zbazz reserves the right to carry out additional security checks before processing large withdrawals.
  • Withdrawals to payment methods not previously used for deposits may require additional verification.

If a withdrawal request is declined, zbazz will notify you of the reason and advise on the steps required to resolve the issue. zbazz does not withhold legitimate winnings from verified players without cause.

6. Bonuses and Promotions

zbazz offers bonuses and promotional offers to both new and existing players from time to time. All bonuses are subject to specific terms that are communicated at the time the offer is made. General bonus conditions that apply across all zbazz promotions are outlined below.

  • Bonuses are credited to your zbazz account in accordance with the specific promotion terms and cannot be exchanged for cash directly.
  • Wagering requirements must be met before bonus funds or bonus-derived winnings can be withdrawn.
  • Only one bonus may be active on your zbazz account at a time unless the promotion terms explicitly state otherwise.
  • zbazz reserves the right to withdraw any bonus offer at any time and to void bonus funds if there is evidence of abuse or exploitation of the promotion.
  • Bonuses are intended for personal recreational use only. Using multiple accounts or coordinating with other players to exploit bonus offers is strictly prohibited on zbazz.

7. Gameplay Rules

All games available on zbazz — including Dragon of Demons, Muay Thai Champion, Win Drop, Mines Gold, Golden Bank, Queen of Bounty, and all other titles — are governed by individual game rules that are accessible within each game. These game-specific rules form part of these Terms and Conditions.

zbazz uses certified random number generators (RNG) for all applicable games. The outcome of each game round is independent of all previous rounds. Published RTP (Return to Player) percentages represent long-term statistical averages and do not guarantee individual session outcomes. By playing on zbazz, you acknowledge that all gaming outcomes are determined by chance and that past results do not influence future results.

7.1 Betting Limits

Minimum and maximum bet limits apply to all games and betting markets on zbazz. These limits are displayed within each game or market. zbazz reserves the right to adjust betting limits at any time. In the event of a technical error that results in a bet being placed outside the stated limits, zbazz reserves the right to void the affected bet and return the stake to the player's account.

7.2 Disputed Results

If you believe a game result on zbazz is incorrect, you must raise the dispute within 30 days of the relevant game round. Disputes raised after this period may not be investigated. zbazz will review all legitimate disputes and communicate the outcome to the player within a reasonable timeframe.

8. Prohibited Conduct

The following activities are strictly prohibited on zbazz. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances, and reporting to relevant authorities where applicable.

  • Registering more than one account on zbazz or assisting others in doing so.
  • Using automated software, bots, scripts, or any other non-human means to interact with zbazz.
  • Exploiting software bugs, errors, or vulnerabilities in zbazz games or systems.
  • Colluding with other players to gain an unfair advantage in any game on zbazz.
  • Using zbazz for any money laundering, fraud, or other illegal financial activity.
  • Providing false identity information or impersonating another person on zbazz.
  • Attempting to reverse engineer, copy, or reproduce any part of the zbazz platform.
  • Engaging in abusive, threatening, or harassing behaviour toward zbazz staff or other players.

9. Privacy and Data

zbazz collects and processes personal data in accordance with our Privacy Policy, which forms part of these Terms and Conditions. By registering on zbazz, you consent to the collection, storage, and processing of your personal data as described in the Privacy Policy.

zbazz uses your data to operate your account, process transactions, verify your identity, comply with legal obligations, and improve the platform experience for all Bangladesh players. zbazz does not sell your personal data to third parties. Data is shared only with trusted service providers who assist in operating the zbazz platform, and only to the extent necessary for those purposes.

10. Responsible Gaming

zbazz is committed to promoting responsible gaming among all Bangladesh players. We provide a range of tools to help players manage their gaming activity, all of which are accessible from within your zbazz account settings. Full details of these tools and additional support resources are available on our Responsible Gaming page.

  • Deposit limits: Set daily, weekly, or monthly deposit caps on your zbazz account.
  • Session time reminders: Receive alerts after a set period of continuous play on zbazz.
  • Cooling-off periods: Take a short break from zbazz without permanently closing your account.
  • Self-exclusion: Block access to your zbazz account for a defined period or permanently.
  • Reality checks: Regular on-screen reminders of time spent and amounts wagered on zbazz.

zbazz will never encourage a player to continue playing beyond their stated limits. If zbazz identifies behaviour that suggests a player may be experiencing gambling-related harm, we reserve the right to intervene proactively, including by applying account restrictions or initiating contact with the player.

11. Suspension and Account Closure

zbazz reserves the right to suspend or close any player account at any time, with or without prior notice, if we have reasonable grounds to believe that the player has breached these Terms, engaged in prohibited conduct, or poses a risk to the integrity of the platform or other players.

If your account is suspended pending investigation, zbazz will communicate the reason for the suspension and the expected timeline for resolution. If an account is closed due to a confirmed breach of these Terms, any balance associated with the breach may be forfeited. Balances not associated with any breach will be returned to the player via the original payment method.

Players who wish to close their zbazz account voluntarily may do so at any time by contacting zbazz support. Any remaining balance will be processed as a withdrawal to your verified payment method after standard verification checks are completed.

12. Limitation of Liability

zbazz provides the platform on an "as is" and "as available" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, zbazz does not guarantee uninterrupted access or error-free operation. Scheduled maintenance, technical issues, or circumstances beyond our control may occasionally affect platform availability.

To the maximum extent permitted by applicable law, zbazz's liability to any player in connection with the use of the platform is limited to the amount deposited by that player in the 30 days preceding the event giving rise to the claim. zbazz is not liable for any indirect, consequential, or incidental losses arising from the use of the platform, including but not limited to loss of profits, loss of data, or loss of opportunity.

Important: Gaming involves financial risk. Never wager more than you can afford to lose. zbazz is not responsible for financial losses incurred through normal gameplay. All bets placed on zbazz are final once confirmed.

13. Changes to These Terms

zbazz reserves the right to amend these Terms and Conditions at any time. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification. It is your responsibility as a zbazz player to review these Terms periodically.

If you continue to use zbazz after updated Terms have been published, you are deemed to have accepted the revised Terms. If you do not agree with any changes, you must stop using zbazz and may request account closure by contacting our support team.

14. Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a concern about your zbazz account, our support team is available 24 hours a day, 7 days a week.

  • Email: [email protected]
  • Live Chat: Available directly within your zbazz account dashboard
  • Support Hours: 24/7, every day of the year

For concerns related to responsible gaming, please visit our dedicated Responsible Gaming page. For information about how zbazz handles your personal data, please review our Privacy Policy. For frequently asked questions, visit our FAQ page.

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Play Responsibly on zbazz

zbazz is for players aged 18 and above only. Gaming should always be entertainment, never a financial strategy. If you need support, visit our Responsible Gaming page for tools and resources available to all Bangladesh players on zbazz.