zbazz Privacy Policy – Your Data, Protected

1. Introduction

zbaz z is committed to protecting the privacy of every player who uses our platform. We understand that trust is the foundation of any good relationship, and that means being completely transparent about how we handle your personal information. This Privacy Policy applies to all services offered by zbazz, including our website, mobile app, games, betting markets, and any promotional communications we send to registered players in Bangladesh.

zbazz acts as the data controller for all personal data collected through the platform. This means we are responsible for deciding how and why your data is processed, and we are accountable for ensuring that processing is carried out lawfully, fairly, and transparently. If you have any questions about how zbazz handles your data, our dedicated privacy team is available at [email protected].

2. Data We Collect

zbazz collects personal data from you in several ways — directly when you register or interact with the platform, automatically when you use our services, and occasionally from third-party sources as part of our verification processes. The categories of data we collect are outlined below.

2.1 Data You Provide Directly

• Full name, date of birth, and gender provided during zbazz account registration.
• Email address, phone number, and residential address used to contact and verify you.
• Identity documents such as national ID, passport, or driving licence submitted for KYC verification on zbazz.
• Payment information including mobile banking details, card numbers (stored in tokenised form only), and transaction history.
• Communications you send to zbazz support, including chat transcripts and email correspondence.
• Responsible gaming preferences and self-exclusion requests submitted through your zbazz account settings.

2.2 Data Collected Automatically

• IP address, device type, browser type, and operating system when you access zbazz.
• Session data including login times, pages visited, games played, and time spent on zbazz.
• Betting and gaming activity including stakes, game selections, win/loss records, and bonus usage on zbazz.
• Cookie and tracking data as described in Section 6 of this Privacy Policy.

2.3 Data from Third Parties

zbazz may receive personal data about you from third-party identity verification providers, fraud prevention agencies, and payment processors as part of our KYC and anti-money laundering obligations. This data is used solely for verification and compliance purposes and is handled with the same level of care as data you provide directly to zbazz.

3. How We Use Your Data

zbazz uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The table below summarises the main ways zbazz uses your personal data.

4. Legal Basis for Processing

zbazz processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contract performance: Processing necessary to fulfil our obligations to you as a zbazz account holder, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and tax reporting obligations.
• Legitimate interests: Processing carried out for zbazz's legitimate business interests, such as fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as receiving marketing communications from zbazz. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing

zbazz does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Service providers: Trusted third-party companies that help zbazz operate the platform, including payment processors, identity verification providers, cloud hosting providers, and customer support tools. All service providers are contractually bound to handle your data securely and only for the purposes zbazz specifies.
• Regulatory and legal authorities: zbazz may disclose your data to regulators, law enforcement agencies, or courts where required by law or in response to a valid legal request. We will notify you of such disclosures where legally permitted to do so.
• Fraud prevention agencies: zbazz shares data with fraud prevention and anti-money laundering agencies to protect the platform and its players from financial crime. This sharing is carried out in accordance with applicable legal obligations.
• Business transfers: In the event of a merger, acquisition, or sale of zbazz assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be preserved.

6. Cookies and Tracking

zbazz uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how Bangladesh players use our services. Cookies are small text files stored on your device when you visit zbazz. They do not contain executable code and cannot access other files on your device.

6.1 Types of Cookies zbazz Uses

• Essential cookies: Required for zbazz to function correctly. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your preferences on zbazz, such as your preferred language, display settings, and responsible gaming limits you have set.
• Analytics cookies: Help zbazz understand how players navigate the platform so we can improve the user experience. Data collected through analytics cookies is aggregated and anonymised.
• Performance cookies: Monitor platform performance and identify technical issues on zbazz so our engineering team can resolve them quickly.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of zbazz. For more information on managing cookies, refer to your browser's help documentation.

7. Data Retention

zbazz retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply to zbazz player data:

• Account data: Retained for the duration of your zbazz account and for a period of 5 years after account closure, in line with anti-money laundering regulatory requirements.
• Transaction records: Retained for 7 years from the date of the transaction to comply with financial record-keeping obligations applicable to zbazz.
• KYC documents: Retained for 5 years after the end of the business relationship between you and zbazz, or longer if required by a specific legal obligation.
• Support communications: Retained for 3 years from the date of the last communication, unless the matter relates to an ongoing dispute or legal proceeding.
• Analytics data: Anonymised after 13 months and retained in aggregated form for platform improvement purposes.

When data reaches the end of its retention period, zbazz securely deletes or anonymises it so that it can no longer be linked to you as an individual.

8. Data Security

zbazz implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our security programme includes the following measures:

• 256-bit SSL/TLS encryption for all data in transit between your device and zbazz servers.
• Encryption of sensitive data at rest on zbazz infrastructure, including payment details and identity documents.
• Role-based access controls ensuring zbazz staff can only access data relevant to their specific job function.
• Regular security audits and penetration testing of zbazz systems by independent security professionals.
• Multi-factor authentication options for zbazz player accounts to prevent unauthorised access.
• Continuous monitoring of zbazz systems for suspicious activity, with automated alerts for potential security incidents.
• Staff training on data protection and security best practices, conducted regularly across the zbazz team.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, zbazz will notify you and the relevant regulatory authority without undue delay, in accordance with applicable data protection law.

9. Your Privacy Rights

As a zbazz player, you have a number of rights in relation to your personal data. zbazz is committed to honouring these rights promptly and without unnecessary obstacles. To exercise any of the rights below, contact us at [email protected].

zbazz will respond to all privacy rights requests within 30 days. In complex cases, this period may be extended by a further 60 days, and we will notify you if an extension is required. There is no charge for exercising your rights, unless requests are manifestly unfounded or excessive.

10. Minors

zbazz is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on zbazz or attempt to use any of our services. If zbazz discovers that personal data has been collected from a player who is under 18, we will immediately close the account, delete the data, and return any deposited funds to the payment source.

If you are a parent or guardian and believe that a minor has registered on zbazz, please contact us immediately at [email protected]. We take underage gambling extremely seriously and will act on all credible reports without delay. For more information on our approach to player protection, visit our Responsible Gaming page.

11. International Data Transfers

zbazz operates globally and some of our service providers are located outside Bangladesh. When your personal data is transferred to a country that may not have the same level of data protection as your home jurisdiction, zbazz ensures that appropriate safeguards are in place to protect your data. These safeguards may include standard contractual clauses, binding corporate rules, or other legally recognised transfer mechanisms.

zbazz will never transfer your personal data to a third country without ensuring that an adequate level of protection is in place. If you would like more information about the specific safeguards zbazz uses for international data transfers, please contact our privacy team at [email protected].

12. Changes to This Privacy Policy

zbazz may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered Bangladesh players via email or an in-platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how zbazz protects your data. Continued use of zbazz after an updated Privacy Policy has been published constitutes your acceptance of the revised policy. If you do not agree with any changes, you may request account closure by contacting zbazz support.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way zbazz handles your personal data, please get in touch with our privacy team. We are here to help and will respond to all enquiries promptly.

• Privacy enquiries: [email protected]
• General support: [email protected]
• Live Chat: Available within your zbazz account dashboard, 24/7
• Response time: Within 30 days for formal privacy rights requests

For questions about our responsible gaming tools and player protection measures, please visit our Responsible Gaming page. For general platform questions, our FAQ page covers the most common topics raised by Bangladesh players on zbazz.